Level One EBPP solutions assist utilities in collecting funds faster, streamlining operations and increasing customer satisfaction. Our customer interface is easy to use, easy to manage, and motivates customers to make the transition from paper to electronic delivery. Our cloud-based platform is secure, compliant and highly scalable.

We support payments across all channels. web, mobile, IVR, agent and walk-in are fully integrated in our OneVIEW® portal. Payment options include one-time, recurring and auto-pay via ACH, credit or debit cards.

Our account validation process eliminates the time and costs associated with unapplied payments and returns while improving customer satisfaction.

Level One EBPP

. . .

Customer Self Service Tools
The Customer portal is easy to navigate and delivers complete self-service features enabling customers to:
· View bill history and reprint bills
· Group multiple separate accounts
· Easily set up regular “Autopay”
· Manage multiple funding sources
· Reset their Passwords and Logins

The fully integrated CSR portal is powerful yet intuitive, offering:
· Customer and payment search tools
· Role-based access and privilege
· Robust payment and customer
   activity reporting