Level One EBPP solutions assist utilities in
collecting funds faster, streamlining
operations and increasing customer
satisfaction. Our customer interface is easy
to use, easy to manage, and motivates
customers to make the transition from
paper to electronic delivery. Our
cloud-based platform is secure, compliant
and highly scalable.
We support payments across all channels. web, mobile, IVR, agent and walk-in are fully integrated in our OneVIEW® portal. Payment options include one-time, recurring and auto-pay via ACH, credit or debit cards.
Our account validation process eliminates the time and costs associated with unapplied payments and returns while improving customer satisfaction.
Customer Self Service Tools
The Customer portal is easy to navigate and delivers complete self-service features enabling customers to:
· View bill history and reprint bills
· Group multiple separate accounts
· Easily set up regular “Autopay”
· Manage multiple funding sources
· Reset their Passwords and Logins
The fully integrated CSR portal is powerful yet intuitive, offering:
· Customer and payment search tools
· Role-based access and privilege
· Robust payment and customer