February 28, 2020   |   Customer Experience

Top Customer Care & Billing (CC&B) Trends to Look For at This Year’s Oracle Utilities User Group Conference

As utility providers unite at 11th annual Oracle Utilities User Group Conference (OUUG) to share the Oracle technology insights they’ve amassed over the last year, several User Groups will be of particular interest to us here at Level One: Customer Care & Billing (CC&B) and Meter Data Management (MDM).

We are a Platinum Sponsor of this conference, and looking forward to discussing the top CC&B trends. If you are attending the event, here are some of the topics and themes you can expect to see covered:

1 | Practical Implementation Insights – Look out for customer presentations and utility case studies that focus on best practices for major implementations ranging from legacy systems replacement to Residential Demand Billing programs. Organizations that have successfully navigated these types of projects will share applicable tips and learnings.

2 | Partner-Focused Discussions – This year’s conference will see conversations on how to choose—and how to make the switch to—managed support providers for CC&B applications. If you’re in the market for a knowledgeable customer communications management and/or billing partner, be sure to gather some tips on how to best evaluate potential companies.

3 | Elevating CC&B Data – Customer data has the power to truly transform utility customer service and experience. Throughout the conference, keep your eyes open for breakout sessions focused on applying advanced reporting and analytical tools to your existing CC&B technology.

4 | The ‘Customer Promise’ – This year’s keynote address will be given by Jim Morris, who rose to fame as a Major League pitcher after making an unexpected comeback at 35 years old. Morris will discuss how ‘keeping his promises’ led him to make history – a point that will be especially poignant for CC&B User Group members, who are dedicated to upholding the service promises they make to utility customers every day.

Level One Will See You at OOUG CC&B 2020

Be sure to meet up with Level One while at the conference to discuss all of these customer care and billing topics as well as other top technology trends. You can schedule an on-site conversation with our team here.